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PRIVACY POLICY
At Sonic Solutions LLC, the privacy of our stakeholders is extremely important. We take privacy very seriously and make every effort to protect your personal data.
Please read this Privacy Policy to understand how Sonic Solutions LLC collects, uses, shares, and retains your personal data, what rights you have regarding your data, and how we keep it secure.
WHO ARE WE?
Sonic Solutions LLC is a leading wholesale telecommunications provider offering high-quality voice, data, and related services to telecom operators and enterprises worldwide. This Privacy Policy applies to Sonic Solutions LLC and its affiliated entities, each of which may process your personal data in the course of providing our services.
References to "we", "our", or "us" in this Policy refer to Sonic Solutions LLC (or the applicable affiliated entity responsible for processing your data). For a list of our legal entities, please visit our website at www.sonicsolutions.net.
HOW DO WE COLLECT PERSONAL DATA?
As a provider of wholesale telecommunications services, our customers are primarily other companies. While Sonic Solutions LLC typically does not have direct access to personally identifiable information about end users, we do process personal data necessary to deliver our services in accordance with applicable laws and our legitimate interests. We collect personal data:
From our customers and their representatives to provide our services;
Automatically through the use of our services (eg, call detail records, SMS content, IP addresses, etc.);
Via our website when you submit contact forms, job applications, or subscribe to our newsletters;
Through cookies and similar technologies to enhance user experience and analyze site performance.
WHAT TYPE OF DATA DO WE PROCESS AND FOR WHAT PURPOSES?
Traffic Data: Call details (origin, destination, duration, timestamps), SMS content, IP addresses, device identifiers (IMEI, IMSI, MAC) - used to route communications, process billing, prevent fraud, and optimize network performance.
Customer Contact Data: Name, email address, telephone number - used to provide support, communicate operational information, and send newsletters or marketing communications (with your consent).
Employment Data: Professional or employment-related information - used for recruitment and hiring processes.
Website Usage Data: Cookies and analytics data - used to improve website functionality, user experience, and for analytics purposes.
COOKIES
Cookies are small text files stored on your device when you visit our website. They help us improve functionality, secure the site, enhance user experience, and analyze performance. We use both first-party and third-party cookies. First-party cookies are necessary for website functionality and do not collect personal data. For more information, please consult our Cookies Policy.
SHARING YOUR PERSONAL DATA
We may share your personal data with:
Telecommunications partners and service providers needed to deliver our services;
Our affiliated entities within Sonic Solutions LLC, as required;
Third-party service providers who process data on our behalf (under strict data processing agreements);
Competent authorities to comply with applicable laws, court orders, or legal proceedings;
Other companies in the context of a business transfer, such as a merger or acquisition.
DATA SECURITY
Sonic Solutions LLC employs robust technical and organizational measures to protect your personal data. These include firewalls, encryption, regular security assessments, and strict access controls. Our data centers are secure and accessible only to authorized personnel.
INTERNATIONAL DATA TRANSFERS
Since we operate globally, your personal data may be transferred to or processed in countries outside your own. When such transfers occur, we take appropriate measures (eg, Standard Contractual Clauses, data processing agreements) to ensure your privacy rights remain protected.
DATA RETENTION
We retain personal data only as long as necessary to provide our services or to comply with legal obligations. This includes retaining data for:
The duration required by law or contractual obligations;
Internal purposes such as customer support, billing, and dispute resolution;
Maintaining accurate business and financial records.
Once your data is no longer required, we will securely delete or anonymize it.
YOUR PRIVACY RIGHTS
Depending on applicable data protection laws, you may have the following rights regarding your personal data:
Right of Access: To obtain information about the personal data we process about you.
Rectification: To correct any inaccurate or incomplete personal data.
Erasure: To request deletion of your personal data, subject to legal obligations.
Restriction: To request that we limit the processing of your personal data.
Objection: To object to the processing of your personal data under certain circumstances.
Portability: To receive your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights or for further inquiries, please contact our Data Protection Officer at:
Data Protection Officer
Sonic Solutions LLC
Email: legal@sonicsolutions.net
By using our services, you agree to the terms of this Privacy Policy. We may update this Policy periodically, so please review it from time to time.
Last Updated: 11/02/2024